Privacy policy

1. WHO IS THE DATA CONTROLLER THAT PROCESSES MY PERSONAL DATA?

The data controller that processes the personal data we request is:

Bizibilbaocycletours SL
Jardines de Gernika 13, 8C, 48003 Bilbao,
Vizcaya, Spain
B-95969481

If you would like to get in touch with us, please do so using any of our normal contact channels shown in the website or the
following email address: bizicycletoursbilbao@gmail.com

2. WHAT WILL MY PERSONAL DATA BE PROCESSED FOR?

Your personal data shall be used for the following purposes:

At Bizibilbaocycletours SL we process the information that the interested party supplies us with in order to: deal with your
requests for information, send you information about our trips, enable you to sign up for the trips, send out invoices, after- sales service and to increase customer loyalty, as well as to send you advertising, information about special offers and provide you with the latest news through different media, as long as you have given your consent to this.

Under no circumstances whatsoever shall the data be used for other purposes or be passed on to third parties.
Bizibilbaocycletours SL clearly disapproves of ‘spam’, so by no means shall it use the personal data to send marketing messages that have not been requested without your authorization. Only messages that are necessary to process your request shall be sent via email or via another electronic means.

CONTACT: Deal with and process enquiries, questions and/or satisfy any needs sent via email concerning the products or services of the company.
REQUEST INFORMATION. Deal with and process enquiries about the company’s range of products.
SOCIAL MEDIA: Provide information about matters associated with the sector and the companies of the group, and interact (using videos, photos, comments, prize draws) with social media users.

3. MARKETING MESSAGES

Any personal data that is supplied in any of our registration forms shall be considered to be a pre contractual relationship and it implies that we can send you appropriate information that we think might be of interest to you. Sending this information is a substantial part of our business and it provides us with the funds to keep this website and the associated services running.

However, we would like to remind you that you can object to being sent these marketing messages at any given time, free of charge, by sending us an email to the address stated in the first point of this document.

4. HOW LONG WILL MY PERSONAL DATA BE KEPT?

Your personal data shall be kept for as long as it is strictly necessary to provide you with the service or the product that you have requested. Once the service is no longer required and/or the guarantee on the products purchased has expired, your personal data shall be kept for five years, which is the standard time period established for civil or commercial liability.

However, you must be aware that these periods established to keep personal data might be extended due to legal amendments or criminal liability assessment. Having determined the legal liabilities, we shall then destroy all your personal data.

5. WHAT DATA DO I HAVE TO SUPPLY?

All the personal data requested that is marked with an asterisk is essential to acquire or sign up for our products and/or services. If you don’t provide us with any of the required data, we won’t be able to help you.

6. WILL MY PERSONAL DATA BE PASSED ON TO THIRD PARTIES OR FORWARDED ON TO OTHER COUNTRIES?

The data that you provide us with shall only be passed on to third parties (tour operators in the destination, hotels, cruise ships, airlines) and to the competent judicial authorities, if this is required.

7. YOUR RIGHTS

You are entitled to access your personal data.

You are entitled to ask to have your personal data corrected or removed.

You can withdraw your consent that you gave previously at any given time.

You can ask to have the processing of your personal data restricted.

You are entitled to object to the processing of your personal data.

You are entitled to transfer your personal data.

To exercise any of these rights you must send a request to the address of the data controller, which appears in the first point of this privacy policy. If you want more information about your rights or how to exercise them, you can get in touch with the Spanish Data Protection Agency: www.aepd.es.

8. COOKIES

We would like to inform you that www.bizicycletours.com has cookies installed in its systems, for one sole purpose of improving and customizing the service supplied and to make browsing easier. The cookies are only associated with one anonymous user and one computer, access to personal data is not allowed. The cookies
are small text files that your internet browser stores on the hard drive of your computer. When you browse around our website, our server might recognize the cookies and provide us with the information about the language chosen during your last visit. The majority of browsers accept the use of cookies automatically, but you can configure your browser to notify you on your computer screen about incoming cookies so that you can stop them being installed in your hard drive.

If you want more information on cookies have a look in the following link:
https://www.bizicycletours.com/en/cookies-policy

9. QUALITY OF THE DATA

Users guarantee that the Personal Data supplied to Bizibilbaocycletours SL is accurate and they are responsible for informing it about any changes made to this data. Users shall be held entirely responsible for any damage or loss caused, directly or indirectly, to Bizibilbaocycletours SL or to any third party due to filling in the forms with false, inaccurate, incomplete or out-of-date information. Users must not include the personal data of third parties without getting their consent first and after they have been informed about this privacy policy, in which case they shall be held completely responsible for supplying this data.

10. CONFIDENTIALITY

Your personal data is classified as being confidential information; therefore, any type of processing of this data shall be done guaranteeing the utmost secrecy vis-à-vis third parties and all the security measures necessary shall be taken to ensure that it is kept safe.

11. SECURITY MEASURES

Bizibilbaocycletours SL has taken the necessary measures to stop the personal data being altered, lost, processed or accessed by unauthorized third parties, taking into account the current state of technology at all times, the type of data stored and the risks that it is exposed to, whether they are the result of human acts or the physical or natural surroundings. However, Users must be aware of the fact that the Internet security measures are not infallible.

12. SPECIAL CONDITIONS

Certain services provided by Bizibilbaocycletours SL, might be governed by special conditions with specific provisions concerning personal data protection. Therefore, the special conditions for each case would be applicable. The general conditions established in this privacy policy shall be applicable for anything that is not governed by the special conditions.

13. MINORS

We would like to inform anyone under the age of 14 that we need the authorization from your parents or guardians before you provide us with your personal data in this website.